RETURNS, EXCHANGES & REFUNDS POLICY

This Returns, Exchanges & Refunds Policy outlines the terms under which customers can return, exchange, or request a refund for products purchased from CoralPerfumes.in, operated under the license of Coral Perfumes Trading LLP.

1. Returns Policy

We take pride in the quality of our products and your satisfaction is our priority. If you are not completely satisfied with your purchase, you may return the product under the following conditions:

• Eligibility: Products must be returned within 7 days of delivery. The item must be unused, unopened, and in its original packaging with all accompanying materials, including tags, labels, and accessories.
• Non-Returnable Items: Please note that personalized, customized, or clearance items are non-returnable.
• Damaged or Defective Products: If the product you received is damaged, defective, or incorrect, please notify us immediately with relevant proof (images or videos) via email at operations@coralperfumes.com or WhatsApp at 91 95629 00055.

2. Exchange Policy

• Exchanges are allowed for eligible products of the same value or higher (subject to price adjustments).
• To process an exchange, the original item must be returned in its original condition within 7 days of delivery.
• Exchange requests are subject to stock availability.

3. Refunds Policy

Refunds will be processed under the following conditions:

• Refund Eligibility: Refunds are only applicable for items that meet the return criteria mentioned above.
• Refund Process: Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.
  • Approved refunds will be credited to your original method of payment within 7-10 business days.
  • Shipping charges, if applicable, are non-refundable.
• Refunds are not available for gift cards or promotional items.

4. Return & Exchange Process

To initiate a return or exchange:

1. Contact our customer care team at operations@coralperfumes.com /c+91 95629 00055] with your order details and reason for return or exchange.
2. Once your request is approved, ship the product to the address provided by our team.
3. Ensure that the package is securely packed to avoid any damage during transit.

5. Shipping Costs

• Customers are responsible for shipping costs associated with returns or exchanges, except for cases where the item was received damaged, defective, or incorrect.
• For exchanges, shipping charges for the replacement item may apply.

6. Important Notes

• Coral Perfumes Trading LLP reserves the right to reject returns or exchanges that do not meet the above criteria.
• This policy applies only to products purchased from CoralPerfumes.in.

For further assistance or inquiries, please contact us at:
Email: operations@coralperfumes.com
Phone/WhatsApp: +91 95629 00055

We are committed to providing you with the best shopping experience and ensuring complete satisfaction with your purchases.